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Support Services

Support Services

Business succeeds when IT runs better and quicker with reduced cost. Our Application Maintenance & Support Services is based on ITIL driven Service management framework, coupled with the state of the art tooling and processes helps IT organizations cut cost, reduce risk and drive down IT Cost. Our mission is to reduce incident trend targeting zero count and to ensure availability and reliability of applications to meet the service level committment for each application. We proactively monitor user experience, business metrics, critical application components and processes to analyze and fix incidents before end-users are impacted or experience any delay, and thus ensure business critical apps perform at peak efficiency and availability without any downtime.

itil framework

At Xencia, we understand the importance of retention of business and technical knowledge and we achieve the same by maintaining up to date functional and technical documentation, knowledge base as well as by arranging periodic knowledge sharing and cross training within the team, which gives us flexibility in rotating the staff, preparing the backups and thus avoiding dependency on any individuals. Xencia provides monthly Service update report, trend analysis and conducts periodic meetings with the customers to review progress and discuss issues if any.

Services Offered

  • Application support services
  • Application hosting services
  • Server Administration Support Services
  • Infrastructure support services
  • Consultancy on Server or infrastructure implementations

Our ITIL Driven processes

  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management