Generative AI Application | Advanced CX Strategies

Build GenAI-powered chatbots that better understand customer queries and respond with greater accuracy and nuance. Efficiently manage a large volume of queries and provide more personalized responses over time.

Xencia Leverages the power of Azure OpenAI to create cutting-edge GenAI agents and power next level customer experiences. From personalised interactions to streamlined operations, Xencia’s GenAI solution transforms how businesses serve their customers.

Reduce support load

Tool integrations

Dynamic human-like interaction flow

24X7 support

XIA – XenAI IntelliAgent Framework

Ready to enhance customer interactions and boost retention?

Presenting a next generation GenAI framework for AI builders to train, validate, tune and deploy customer support models.

Front-end

Conversational Schemas

Streaming

Multi-modal

Input/Output parsers

Language

Conversational Guardrails

Back-end

Retrieval Augmented Generation

Agentic Behaviour

Tool calls LLM Compiler

Human in loop

Data

Conversations & Caching

Vector Store

Backend Integration

Infrastructure

Security

Load Balancing

Gateways

Evaluation flow

Benchmarking

Fine tuning

Monitoring

Front-end

Back-end

Data

Infrastructure

Join the GenAI revolution

XenAI Benefits

Reduce time-to-market by 50-80%

Enhance accuracy

Increase scalability

Boost performance

Benchmark and evaluate

Xencia GenAI Use Cases

We perform a complete analysis of your business environment and processes to identify potential use cases for GenAI and design a practical roadmap to help you achieve maximum impact.

Our consultants bring deep technical knowledge of generative AI models and technologies, ensuring that you implement the most suitable solution for your specific use case.

Content

Local Knowledge (PDFs, Knowledge Base) ChatBots
Website crawling

Context

Transactions
Support logs
Context sensitive classification

Conversation

Static/Dynamic data driven conversations
Support resolutions
Multi-lingual
Multi-modal

Code

Query generation
Code generation
NLP-based Analytics

Get in Touch

Personalized recommendations based on past data and interactions

Conversational functions in multiple languages and accents

Optimized data to support customer service operations

Supporting human customer service reps

Enable round-the-clock customer support

Effortlessly manage surge in customer queries

From strategic consulting to ongoing support, our XenAI Framework – powered by models like GPT, Llama, PaLM, Mistral, Mixtral, Claude, and Gemini – is designed to propel advancements in your business.